to route IT tickets to the right team
Get support to the right people.
At Equinix, AI routes IT requests within 30 seconds, with 96% routing accuracy.
Vendor-reported. Deployment began in 2019.
Vivly gives service teams and BPO operations governed AI agents that investigate, execute, and document complex work across their enterprise systems.
For decades, enterprise software helped people store information, follow workflows, and manage operations. Now, AI can understand that information, work across systems, and execute tasks.
Work gets done faster, with fewer manual steps and greater accuracy.
The systems stay. The way work gets done changes.
to route IT tickets to the right team
At Equinix, AI routes IT requests within 30 seconds, with 96% routing accuracy.
Vendor-reported. Deployment began in 2019.
initial audit report preparation time
Linde's agents review past audits, check compliance, assess risks, and prepare reports for auditors.
Linde internal reporting, 2026. Approximate times; not a controlled study.
That shift is already happening inside enterprises.
Data layer
Connect your enterprise systems without building each integration from scratch. Vivly handles platform-specific schemas, fields, and relationships, making your data easier for AI tools to work with.
Connect your systemsContext and governance
Give every agent a unified schema and a shared understanding of identities, relationships, and business definitions, so it can find relevant data and see how it fits together.
Explore connected contextAgents in play
Let agents carry workflows from investigation to execution. Coordinate tasks across systems, request approval when needed, and verify that each action achieved the intended result.
Meet the execution agentsFor service teams, BPOs, and back-office operations handling complex cases, follow-ups, and exceptions across enterprise systems.
Many brands, one operations floor.
High-volume support and service desks.
Follow-ups, document collection, and reconciliation.
Custom cloud/on-prem application
Vivly unifies schemas, relationships, identities, roles, permissions, and source history in one knowledge graph.
Agents get a consistent, governed view of the work while each source system remains the authority for access.
Every agent action should be traceable: who acted, what changed, and under whose authority.
Choose a predefined workflow or configure a custom one around your procedures, systems, and approvals. Give agents a clear path from gathering evidence to verifying the outcome.
Read every relevant source
Connect records and identity
Apply procedure and policy
Act with the right approval
Observe the completed state
Connect through MCP. Give compatible AI tools scoped access to live enterprise data, with sources attached.
Explore MCPPreserve history. Reduce storage overages.
Archive historical records with their relationships intact. Free up storage in your CRM or ERP to help avoid data overage charges.
Explore data archivingProtect critical enterprise data.
Keep a recovery path for important records and files. Review retained copies and restore the data your team needs to move forward.
Explore backup & recoveryMove data between systems.
Plan the move between enterprise systems with field mapping, relationship preservation, and validation at the destination.
Discuss your migration